FAQ
Shipping, Returns & Refunds FAQs
How is my sauna delivered?
Most saunas are delivered via professional carriers using curbside freight delivery. This means the crate is delivered to the curb or driveway. Customers are responsible for moving the sauna indoors unless inside delivery or white-glove service is arranged separately.
When will I receive tracking information?
Tracking information is provided once your order ships from the manufacturer-approved warehouse.
How long does delivery take?
Delivery timelines vary by brand and destination. Wizzisaunas orders often deliver within about 7–15 business days after shipment, and Orivon Wellness delivery may range from about 15–60 business days depending on location and carrier availability. Miracle Sauna delivery timelines vary by model and destination.
What should I do when my sauna arrives?
Inspect the packaging before signing for delivery. If you see visible damage, note it on the delivery receipt and take photos.
What if my sauna arrives damaged or has an issue?
Contact SaunaForever as soon as possible. We’ll help review the issue and assist with documentation and next steps, including coordination with the manufacturer and carrier when applicable.
Can I return a sauna if I change my mind?
Because saunas are large, specialized products, returns for change of mind are typically not accepted. Return eligibility depends on the manufacturer and the condition of the product.
How do refunds work?
If a repair, replacement, or refund is approved, processing time varies by manufacturer and payment provider. Orivon Wellness states approved refunds are typically processed within about 30 days.
Warranty FAQs
Who provides the warranty for saunas sold on SaunaForever?
All warranties are provided by the manufacturer of the sauna. SaunaForever assists customers by helping explain coverage and coordinating warranty support when needed.
How long is the warranty on infrared saunas?
Warranty duration varies by brand and model. Some infrared saunas include coverage of up to five years, while others include a one-year limited warranty. Always refer to the manufacturer’s official warranty documentation for exact terms.
What does the sauna warranty cover?
Most sauna warranties cover defects in materials and workmanship under normal residential use. Coverage typically applies to components such as heating elements, control systems, electrical components, and sauna structure, depending on the manufacturer.
What is not covered under a sauna warranty?
Warranties generally do not cover normal wear and tear, improper installation, commercial use, cosmetic damage, misuse, or unauthorized modifications. Each manufacturer defines exclusions in their official policy.
Can SaunaForever help with warranty claims?
Yes. While warranties are provided by the manufacturer, SaunaForever is happy to assist customers by helping facilitate communication, documentation, and coordination related to warranty claims.
Do warranties vary by sauna brand?
Yes. Warranty coverage, duration, and terms vary by manufacturer and product model. Always review the official warranty policy for the specific sauna you are purchasing.
